A Guide to our Appointment System
Appointments can be made by telephoning or calling in to the surgery. Patients are to call the practice at 8am to make an appointment to be seen THAT DAY by the doctor of choice. The only time patients may not be able to see their preferred doctor is when that doctor is on-call.
We do have a number of routine appointments available which can be booked in advance including three early morning clinics and two late night clinics per week, which operate outside of GP core hours. You can ask the receptionist to arrange this for you. If you simply wish to speak to a doctor or nurse on the telephone, you can also ask the receptionist to arrange this for you.
If all the routine appointments are taken up and you need to see the doctor quite quickly, you can attend our 'Sit and Wait' clinic. You will be given a short appointment for a single URGENT problem. Patients are informed at the time of booking that they will have to sit and wait to be seen by the GP. If you attend with a problem that the on-call doctor considers to be ongoing or if you attend with more than one problem you may be asked to re-book into a routine appointment.
If you cannot keep an appointment please inform us as soon as possible as this will enable another patient to have an appointment. Due to the large number of patients failing to keep appointments, in particular pre-bookable web appointments, the practice has introduced a policy whereby if patients fail to attend three times they will no longer be able to pre-book via patient services and will have to re-register. You can canel your appointment via our cancellations email address if it is within 24 hours.
Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring that you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have the right to be treated courteously, and our receptionists also have a right to be treated courteously by you.
Please respect the privacy of other patients by standing well back from the reception desk until your turn.
If you are confronted by a serious problem, such as severe chest pain or severe bleeding, please telephone 999 immediately and request an ambulance. If you require advice, please call NHS 111 on 111.
Do you need an appointment with the practice nurse?
Sometimes you may not require a Nurse appointment and our locum healthcare assistant can help you. Below is a list of what our locum healthcare assistant can do for you.
- Blood Pressure
- Dressing Change
- Clip Removal
- Suture Removal
- Diabetic Check
- Flu Jab
- Weight Management (No Meds)
If you need any more information or are unsure if our locum healthcare assistant can help you, please don't hesitate to contact the surgery on 01676 540 395.
For new patients, the information and form is provided within our registration pack but for existing patients; please do not hesitate to ask our Patient Administration for a form. The Practice will require a valid form of identification e.g. passport, driving licence to confirm and once you are registered the Practice will provide you with the information in order to create your username and password.
Spring Hill are pleased to announce their new “Patient appointment (self-check in) software “ which was installed 31st July 2017.
The appointment check in point can be used to advise the Doctor or Nurse of your arrival for your clinic appointment and this will be in conjunction with reporting to Reception upon arrival and will be located to the right hand side of Reception.
Cancelling Your Appointment
Click here to cancel your appointment online.