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Coronavirus - Frequently Asked Questions Posted on 11 Sep 2020

Coronavirus - Frequently Asked Questions

This information is correct at the time of publishing (7 April 2020)

Is the Practice closed?

No. We are operating a closed-door policy. This means you will not be able to come to the Practice to book an appointment at reception. Please phone us to book an appointment. You will need to provide the receptionist with details of your condition. A nurse or doctor will attempt to deal with your concern by phone where possible. 

What is the Practice doing to ensure continuity of service?

We are meeting as a team on a daily basis to discuss the latest updates and how as a Practice we can best help you. The pace of change is incredibly quick and we are doing all we can to continue to provide the safest and most appropriate clinical care. We have increased our staffing levels where possible to assist with this.

I'm worried and I don't know who to contact

There is a lot of information available online including NHS 111 online. Please try to use these resources for information before contacting any healthcare professionals. If you would like to check your symptoms without phoning 111 you can do so by clicking here.

I have seen that GP's have started doing Rescue Packs. Am I able to get one?

We have seen this post circulating on social media. The post is misleading and is not accurate. Please do not contact your GP for a rescue pack - they are only issued for certain patients with personalised care plans and are not issued as standard. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19 go to www.111.nhs.uk/covid-19 

Can I order my medication early?

Please don't over-order your medication, order too early or order medication you do not need as this will prevent others from obtaining their medication.

If your regular medication is due please request this as normal.

I need a letter for my holiday cancellation. How do I get one?

Following RCGP advice please do not request GP letters for holiday cancellations in light of COVID-19. Airlines and holiday providers should be looking towards national guidance as part of their policy as this is a global issue. 

I've had to self-isolate and I need a sick note. How do I get one?

Please do not request sick notes from your GP if you are self-isolating due to Coronavirus. For the first 7 days off work, employees can self-certify so they don't need any evidence for their employer. After that, employers may ask for evidence of sickness absence. Where this is related to having symptoms of coronavirus or living with someone who has symptoms, the isolation note can be used to provide evidence of the advice to self-isolate. After answering a few questions, an isolation note will be emailed to the user. If you do not have an email address, you can have the note sent to a trusted family member or friend, or directly to your employer. The service can also be used to generate an isolation note on behalf of someone else. To obtain an isolation note click here

Do I need to self-isolate?

If you live on your own and develop a new continuous cough and/or a temperature/fever you must self-isolate for 7 days. If you live with others and someone in your household develops symptoms the whole household must isolate for 14 days.

Everyone must make an effort with social distancing for the next 12 weeks. For the latest updates, visit the self-isolation guidance and social distancing guidance on the government website.

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