What is Signposting?
Signposting and referral are seen by many as the cornerstone of an effective advice network where a client can move from one agency to another receiving the service that best meets their needs and with which the centre is best qualified to deal.
We have trained staff to help patients understand and access other agencies and services of the wider health economy which are available within the local community.
Impact of active Signposting?
*Active signposting has helped the practice release 9% of inappropriate GP appointments *The freed up appointments have given GPs more time to focus on those patients that need their time (e.g. those with more complex care needs), as well as improving access for patients who need to be seen.
*Feedback from patients has been very positive, results for the friends and family test have also improved *Staff feedback has been very positive, with most pleasantly surprised by how positively patients have received the change and their willingness to share clinical detail.
I want more information who do I ask?
Our signpost with relevant information is positioned by our front entrance- this will provide up to date leaflets on other services out there and you can also ask a member of staff - we have an up-to-date local signpost folder detailing services within the local community which you may not know about.
The GP's and Nurses actively refer patients to AGE UK - speak to the Practice Nurse or Manager about referring into this wonderful free of charge service.
Active signposting frees up inappropriate GP appointments !!!