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Accurx - Patient Triage
Posted or Updated on 29 Sep 2023
At Springhill Medical Centre we are now using AccuRx* patient triage to allow us to consult with our patients online. You can;
- Seek medical advice online from Springhill Medical Centre – there will be a few simple questions to answer about your condition so we can decide on the best course of action for you. It is important to provide as much information as possible.
You will be asked how you want to be contacted, this could be via text, phone or video consultation (his function depending on signal). Please note this can take up to 2 days for the practice to respond.
IF urgent, please contact the practice 01676 540 395
- Send a non urgent query to our admin team – you can contact us with referral queries, fit note/ sick note queries, medication requests etc. and the admin team can respond quickly and efficiently with a two way text messaging system if they need more information. Please note this can take up to 2 days for the practice to respond.
- Self Help information – accurx can signpost you to local NHS services including pharmacies or self-referral services.
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If you need help now, and you're not sure what to do
If you think it's an emergency
Please note if you need an urgent telephone triage appointment including you must ring the practice 01676 540 395.
*AccuRx should not be used for emergencies. The system has inbuilt clinical knowledge to know that you may need help more quickly. In these cases, it may suggest you call the practice for more urgent medical advice