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Citizens Advice Bureau

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Spring Hill Medical Centre are proud to announce Citizens Advice Bureau drop in clinics are held at Spring Hill. 

Citizens Advice Bureau (CAB)  Advice point/Outreach  - Guidelines

In the first instance the adviser will assess the situation and then one of the following may happen: 

 If the enquiry is a general enquiry full advice will be given

If the enquiry is a complex benefit enquiry an appointment may be made with the Dedicated Benefits Worker.  Appointments are available in the Nuneaton Information Hub in Abbey Street or the Bedworth CAB Office in Congreve Walk.

 If the enquiry is a debt enquiry and it is deemed that the client is unable to take action themselves as advised an appointment can be made with a debt caseworker or Integrated Money Adviser.  Appointments are available in the Nuneaton Information Hub in Abbey Street or the Bedworth CAB Office in Congreve Walk.

 If the client would like help with budgeting, because of changes of circumstances present/future an appointment can be made with the Financial Capability Worker (Sharon).  Appointments are available in the Nuneaton Information Hub in Abbey Street or the Bedworth CAB Office in Congreve Walk.

 If the client would like help to find the best deal and change energy supplier an appointment can be made with the Financial Capability Adviser (Sharon).  Appointments are available in the Nuneaton Information Hub in Abbey Street or the Bedworth CAB Office in Congreve Walk.

Special note:

If the enquiry is such that the adviser can see that a telephone call to a third party is necessary they may do one of the following:

The preferred option is to - Take client details and their signed authorisation so that the call can be made when the adviser returns to the office.  After the call has been made the adviser will feedback information to the client. 

Signpost the client to the Bedworth CAB Office with a compliment slip to hand to the receptionist so that they go straight to longer interview rather than the usual procedure of undergoing an initial assessment first.

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Springhill Medical Centre - Phil Collins way , Old Arley, Coventry, CV7 8NZ
Galley Common Medical Centre - Valley Road, Nuneaton, Warwickshire, CV10 9NH
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Your Neighbourhood Professionals. Just a Click Away! Set up a lasting power of attorney before you lose capacity and it D B Devall Funeral Directors Ltd Are you paying too much? Jelly Beans Nurture Nursery
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