Important Patient Notice - updated 6th April 2020

As you are aware Galley Common is temporarily closed until further notice.   We are now in a position as a practice to advise that the premises has now been offered to North Warwickshire Clinical Commissioning Group short-term to provide a COVID19 assessment Hub.  In the early stages of the pandemic, there will be capacity in primary care to provide this and it will be key to provide contingency capacity to ensure those patients do not then default to secondary care and going to emergency departments.

PLEASE DO NOT ENTER THE CARPARK OR PREMISES FOR ANY REASON.  YOU MUST RING SPRING HILL ON:  01676 540 395 – AGAIN PLEASE DO NOT DRIVE TO THE PRACTICE WITH THE EXPECTATION TO BE SEEN BY CLINICAL OR NON CLINICAL STAFF – YOU MUST RING THE PRACTICE IN THE FIRST INSTANCE AND NHS 111 IF THE PRACTICE IS CLOSED.

Hot Hub Information

Click here for patients who have an appointment at the Hub (PDF, 181KB)

Coronavirus Essential Advice

Please click here for the NHS Coronavirus Essential Advice guidance.

Get an Isolation Note

Use this service if you have to stay at home because of coronavirus and you need a note for your employer.

Click here to access this service on the NHS 111 website.

Change in process during the Covid-19 pandemic

To support GP practices and patients we have slightly changed our processes in the POD as follows

• Patients will be advised to keep 7 days of medication at home in case they need to self-isolate. Therefore they can order 10 days prior to them running out.

• All prescriptions should be sent via EPS. If a patient hasn’t a nomination as they like to pick up a paper prescription from the surgery then we will advise them they must nominate a pharmacy during this time.

• Medication reviews – If a patient’s review is due we will send a message to the GP  but we will not inform the patient to contact the surgery. The GP can then make the decision if the patient needs to be seen.

• To prevent stockpiling and potential stock shortages we will not issue more than one prescription at a time unless the patient has a genuine reason – most holidays will have been cancelled. Patients travelling within England can nominate a local pharmacy when they next need to order.

• We will request an eRD prescription if appropriate (this will be initiated by a pharmacy technician)

CORONAVIRUS

UPDATE TO SERVICES

IN ORDER TO FREE UP VITAL RESOURCES AND TO HELP PROTECT OUR PATIENTS, VISITORS AND STAFF, THE FOLLOWING SERVICE UPDATES HAVE NOW COME INTO EFFECT.

The Emergency Department at University Hospital Coventry is no longer treating minor injuries or illness in adults (aged 16 and over).

Coventry Urgent Treatment Centre (CV1 4FS) and Rugby Urgent Treatment Centre (CV22 5PX) will provide these essential services to the community.

Patients attending University Hospital with minor injuries or illness will be re-directed to these facilities.

All other emergency services at University Hospital, including the Children's Emergency Department (ages 0 to 15) will be operating as normal.

Patients who have an eye emergency are being asked not to attend hospital and instead call a specialised number:

02476 964800 or 02476 964802 or 02476 964806 (Monday to Friday 9am to 5pm).

02476 966626 (Saturday 9am to midday)

An expert clinician will offer advice. Anyone who needs support out of hours should telephone 111.

If you have an outpatient appointment scheduled, we will be contacting you to advise if you need to attend. 

We may need to arrange an alternative way of speaking to you, such as a telephone consultation, where possible.

Due to the large amount of calls we are currently receiving, please only ring in if you have an urgent query.

Thank you for your cooperation.