Important Patient Information

The surgery is currently not a normal working GP surgery.

For any queries please contact Springhill Medical Centre on 01676 540395

Please do not leave repeat scripts or letters at the surgery site as they will not be dealt with.

Sorry for any inconvenience caused.

Important Patient Information

Click here for information on Coronavirus, changes to the surgery due to Coronavirus and useful information.

Important Patient Notice - updated 6th April 2020

As you are aware Galley Common is temporarily closed until further notice. We are now in a position as a practice to advise that the premises has now been offered to North Warwickshire Clinical Commissioning Group short-term to provide a COVID19 assessment Hub In the early stages of the pandemic, there will be capacity in primary care to provide this and it will be key to provide contingency capacity to ensure those patients do not then default to secondary care and going to emergency departments.

PLEASE DO NOT ENTER THE CARPARK OR PREMISES FOR ANY REASON. YOU MUST RING SPRING HILL ON: 01676 540 395 – AGAIN PLEASE DO NOT DRIVE TO THE PRACTICE WITH THE EXPECTATION TO BE SEEN BY CLINICAL OR NON CLINICAL STAFF – YOU MUST RING THE PRACTICE IN THE FIRST INSTANCE AND NHS 111 IF THE PRACTICE IS CLOSED.

UPDATED GUIDANCE ON SHIELDING LETTERS FOR PATIENTS – JUNE 2020

PATIENTS ARE TO GO TO THIS website with them which sets out the government plans for easing the restrictions on these patients;

https://www.gov.uk/government/news/plans-to-ease-guidance-for-over-2-million-shielding

From 6th July they can meet in groups of up to 6 outdoors and form a 'support bubble'. I think it is anticipated that this will be relaxed further from 1st August so that patients no longer have to shield, but can still access support if needed.  The information on the website includes letters to employers.

Hot Hub Information

Click here for patients who have an appointment at the Hub (PDF, 181KB)

Coronavirus Essential Advice

Please click here for the NHS Coronavirus Essential Advice guidance.

Get an Isolation Note

Use this service if you have to stay at home because of coronavirus and you need a note for your employer.

Click here to access this service on the NHS 111 website.

Change in process during the Covid-19 pandemic

To support GP practices and patients we have slightly changed our processes in the POD as follows

• Patients will be advised to keep 7 days of medication at home in case they need to self-isolate. Therefore they can order 10 days prior to them running out.

• All prescriptions should be sent via EPS. If a patient hasn’t a nomination as they like to pick up a paper prescription from the surgery then we will advise them they must nominate a pharmacy during this time.

• Medication reviews – If a patient’s review is due we will send a message to the GP but we will not inform the patient to contact the surgery. The GP can then make the decision if the patient needs to be seen.

• To prevent stockpiling and potential stock shortages we will not issue more than one prescription at a time unless the patient has a genuine reason – most holidays will have been cancelled. Patients travelling within England can nominate a local pharmacy when they next need to order.

• We will request an eRD prescription if appropriate (this will be initiated by a pharmacy technician)

CORONAVIRUS

UPDATE TO SERVICES

IN ORDER TO FREE UP VITAL RESOURCES AND TO HELP PROTECT OUR PATIENTS, VISITORS AND STAFF, THE FOLLOWING SERVICE UPDATES HAVE NOW COME INTO EFFECT.

The Emergency Department at University Hospital Coventry is no longer treating minor injuries or illness in adults (aged 16 and over).

Coventry Urgent Treatment Centre (CV1 4FS) and Rugby Urgent Treatment Centre (CV22 5PX) will provide these essential services to the community.

Patients attending University Hospital with minor injuries or illness will be re-directed to these facilities.

All other emergency services at University Hospital, including the Children's Emergency Department (ages 0 to 15) will be operating as normal.

Patients who have an eye emergency are being asked not to attend hospital and instead call a specialised number:

02476 964800 or 02476 964802 or 02476 964806 (Monday to Friday 9am to 5pm).

02476 966626 (Saturday 9am to midday)

An expert clinician will offer advice. Anyone who needs support out of hours should telephone 111.

If you have an outpatient appointment scheduled, we will be contacting you to advise if you need to attend. 

We may need to arrange an alternative way of speaking to you, such as a telephone consultation, where possible.

Due to the large amount of calls we are currently receiving, please only ring in if you have an urgent query.

Thank you for your cooperation.

APPOINTMENTS BOOKED BY PATIENTS WHO DID NOT TURN UP OR CANCEL THEIR BOOKED APPOINTMENT:

October to January 15th 2020

Book on the day Appointment = 103

Emergencies / urgent appointment to be seen the same day (sit and wait to be seen)= 11

Pre-bookable/ routine appointments = 13

Nurse appointments = 215

Total 341 !!!! WHICH IS EQUIVALENT TO ONE AND A HALF WEEKS OF AM AND PM APPOINTMENTS THAT COULD HAVE BEEN OFFERED TO PATIENTS.

****NOTICE FROM OUR NHS I.T PROVIDER 6th February 2020****

Dear Practice Manager

EMIS have identified issues accessing EMIS Web.

EMIS are currently investigating issues

ON LINE PATIENT SERVICES IS CURRENTLY UNAVAILABLE – THIS IS DUE TO OUR CLINICAL PROVIDER SOFTWARE AND NOT THE PRACTICE.

PATIENTS WHO ARE HAVING PROBLEMS WITH ON LINE ACCESS MUST EMAIL support@patientaccess.com OR patients can also use the Live Chat feature by going on to the Patient Access website and select 'Contact Support' on the bottom right.

Too Many Hooked On Prescription Drugs

As recently reported by the BBC, a Public Health England review has looked into the use of strong painkillers, antidepressants and sleeping tablets, revealing that they were being used by a quarter of adults every year.

Officials are now saying that such long-term use on such a large scale cannot be justified and is a sign of patients becoming dependent on these drugs.

NHS England has said that they have already made investment in talking therapies and social prescribing (ie exercise classes and arts-based activities) as these may be more appropriate alternatives.

PHE says that patients should not stop taking their drugs and instead they should talk to their GP who will be looking to review the medications prescribed and seeking alternative solutions.

To read the full BBC article please click here.

Notice to Patients- Spring Hill Medical Centre July 2019

Changes to the appointment system- Telephone Triage explained

Click here

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IMPORTANT INFORMATION
WHAT TO DO WHEN THE SURGERY IS CLOSED

When the surgery is closed, from 18.30 (Monday - Friday) please call NHS 111 on the telephone number 111. The surgery is closed on Saturdays and Sundays so if you require medical assistance on the weekend please call 111.

If you have a medical emergency when the surgery is closed (after 18.30 Monday to Friday, and throughout the weekend) please call 999, on the telephone number 999.