Please note, we do not book appointments via email.
Routine Appointments
Emergency Appointments
Emergency appointments (a medical emergency that cannot wait) will be seen the same day if possible. But this appointment may NOT be at the chosen surgery or chosen GP, Patient Administration may ask you what your medical emergency is about to allocate an appropriate clinician.
- Phone us at 8.00am Monday to Friday on the day on 01676 540395
Telephone Triage
As you are aware we are operating a Telephone Triage process. This means the patient appointment system is managed in a GP practice by the Doctor.
If after your telephone triage appointment the clinician wants to see you, they will ask you to come to the practice for a Face to Face appointment.
Extended Pre-Bookable Clinics
We currently provide GP and Nurse Enhanced Access consultations Monday to Friday and Saturdays as part of the North Arden Primary Care Network. This service is based at Atherstone Surgery, Ratcliffe Road, Atherstone.
GP consultations Monday to Friday 6.30pm to 8.00pm are telephone consultations.
Saturday consultations for both GP and Nurse are face to face between the hours of 9.00am to 5.00pm.
These consultations are pre-bookable. For further information please ask Patient Administration.
These pre bookable consultations do get booked up quickly.
Home Visits
Home visits information here
Nurse Appointments
Appointments with nurses can be pre-booked using the following:
Medication Reviews
Medication review appointments can be pre-booked using the following:
Appointments Information
- Please be on time for your appointment.
- Appointments are for one person only.
- Appointments are 10 minutes only. If you may require more time please tell the receptionist when booking the appointment.
Cancel My Appointment
If you need to cancel your appointment within 24 hours please email: cwicb.springhillmc@nhs.net
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- If it’s a life-threatening emergency call 999.
When to use NHS 111 online or call 111
When to visit urgent treatment centres or other urgent care services
When to call 999
When to go to A&E
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Contact us online (Rapid Health)
To request an appointment during surgery opening hours, or for support with a non-urgent medical or admin request, you can contact us online
Submit a new request here
Please be understanding
We are here to improve access to help you.
As you are aware we are operating a Telephone Triage process. This means the patient appointment system is managed in a GP practice by the Doctor.
If after your telephone triage appointment the clinician wants to see you, they will ask you to come to the practice for a Face to Face appointment.
We are asking for your support and patience not abuse.
Our Staff
The staff are here to help you and take information in total confidence. They are working on the doctors' instructions. Please treat them with courtesy. Information held, and confidentiality about patients is in accordance with the Data Protection Act and GDPR.
Verbal or physical abuse is no excuse.