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Call 111 - When it is less urgent than 999

Choose The Right Service

Urgent and emergency care services in England

When to dial 999: responding to emergencies

At some point, most people will either witness or be involved in an accident or experience a medical emergency. Knowing what to do next and who to call can potentially save lives.

Life-threatening emergencies

Call 999 in a medical emergency – when someone is seriously ill or injured and their life is at risk.

Medical emergencies can include:

Call 999 immediately if you or someone else is having a heart attack or stroke. Every second counts with these conditions. Also call 999 if you think someone has had a major trauma. Major trauma is often the result of a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.

Choose the right service

Choose the right care

Self Care Grazed knee
Hangover
Sore Throat
Cough
NHS 111 Unwell?
Unsure?
Need help?
GP surgery closed?
Pharmacy Diarrhoea
Hayfever
Painful cough
Runny nose
Your GP Ear Pain
Fever
Persistent vomiting
Unexplained pains
Urgent care centre or minor injury unit Broken bones
Severe sunburn
Sprains
Strains
Emergency Department or 999 Chest pains
Heavy bleeding
Sever burns
Stroke

Remember - The Emergency Department or 999 is for emergencies only

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