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Welcome to Spring Hill Medical Centre

NOTICE

The practice will be closed from 12.30pm on:
Wednesday 29th Jan 2020  for GP/Nurses training.

THIS NEW DATE HAS BEEN REQUESTED BY THE CCG

If you require a Doctor for a genuine emergency during the hours of 12.30pm to 18.30pm  then please call 0300 130 30 40

If you require a Doctor for a genuine emergency during the hours of 18.30pm to 08.00am then please  call NHS 111

The practice will re-open as normal on Thursday 30th January 2020 at 08.30am.

Sore throat and the lost voice.  Take the drama out of minor illness, see a pharmacist.  Help us, help you get it seen to
Night of the itchy eye.  Take the drama out of minor illness, see a pharmacist.  Help us, help you get it seen to

 Get protected against measles The Measles, Mumps and Rubella (MMR) vaccination is the safest and most effective way to protect you and your family against these diseases. Full protection requires two doses. For anyone not fully immunised, a catch-up vaccination is available. Ask the reception team for more information. www.nhs.uk/MMR

APPOINTMENTS BOOKED BY PATIENTS WHO DID NOT TURN UP OR CANCEL THEIR BOOKED APPOINTMENT:

October to January 15th 2020

Book on the day Appointment  = 103

Emergencies / urgent  appointment to be seen the same day (sit and wait to be seen)= 11

Pre-bookable/ routine appointments  = 13

Nurse appointments = 215

Total 341 !!!! WHICH IS EQUIVALENT TO ONE AND A HALF WEEKS OF AM AND PM APPOINTMENTS THAT COULD HAVE BEEN OFFERED TO PATIENTS.

ON LINE PATIENT SERVICES IS CURRENTLY UNAVAILABLE – THIS IS DUE TO OUR CLINICAL PROVIDER SOFTWARE AND NOT THE PRACTICE. 

PATIENTS WHO ARE HAVING PROBLEMS WITH ON LINE ACCESS MUST EMAIL  support@patientaccess.com OR patients can also use the Live Chat feature by going on to the Patient Access website and select 'Contact Support' on the bottom right.

 

Too Many Hooked On Prescription Drugs

As recently reported by the BBC, a Public Health England review has looked into the use of strong painkillers, antidepressants and sleeping tablets, revealing that they were being used by a quarter of adults every year.

Officials are now saying that such long-term use on such a large scale cannot be justified and is a sign of patients becoming dependent on these drugs.

NHS England has said that they have already made investment in talking therapies and social prescribing (ie exercise classes and arts-based activities) as these may be more appropriate alternatives.

PHE says that patients should not stop taking their drugs and instead they should talk to their GP who will be looking to review the medications prescribed and seeking alternative solutions.

To read the full BBC article please click here.

Macmillan coffee morning

Click here to see pictures from the MacMillan coffee morning.

Notice to Patients- Spring Hill Medical Centre July 2019

Changes to the appointment system- Telephone Triage explained

Click here

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PLEASE SEE PATIENT ADMINISTRATION OR COMPLETE OUR ONLINE FORM!

Stay Well This Winter

If you need to cancel your appointment within 24 hours please email:
cancelmyappointment24@springhillmc.nhs.uk

IMPORTANT INFORMATION
WHAT TO DO WHEN THE SURGERY IS CLOSED

When the surgery is closed, from 18.30 (Monday - Friday) please call NHS 111 on the telephone number 111. The surgery is closed on Saturdays and Sundays so if you require medical assistance on the weekend please call 111.

If you have a medical emergency when the surgery is closed (after 18.30 Monday to Friday, and throughout the weekend) please call 999, on the telephone number 999.

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Spring Hill Medical Centre is a semi-rural teaching practice,covering Fillongley, Arley, Galley Common and all of the Nuneaton area, with a 10,200 patient list. The practice prides itself on delivering excellent patient care, with continuous focus on quality whilst offering a wide range of enhanced services.

If you do not drive, click here for bus routes which operate for our surgeries.

WE ARE A TEACHING PRACTICE WHICH TAKES STUDENT NURSES ON 10 WEEK PLACEMENTS ALONG SIDE REGISTRAR PLACEMENTS

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Information from the Care Quality Commission

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.



DO NOT ENTER THE GP SURGERY IF YOU HAVE BEEN TO WUHAN, CHINA PLEASE CALL NHS 111 (SECONDARY CARE)


Patients are to call NHS Prescription Ordering Direct (POD) on 024 7624 6025 between 8am and 5pm, Mon-Fri for repeat medication.


Patients must allow 4 working days for repeat prescriptions - Saturday and Sunday are not classed as working days.

The Pod are currently inducting new staff that should help with the increase in demand. I can advise that the current call waiting time is less than 1 minute.

Patients can also go online at www.warwickshirenorthccg.nhs.uk to request a call back.



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